Need help placing an order, canceling, returning, exchanging, or anything else? We’re here for you!

• Phone/WhatsApp: 0722901901
• DM: Facebook and Instagram
• Email: support@mondy78.com

Ordering from MONDY is simple:

1. Click the 'Buy It Now' button on the product page to start your purchase.
2. Provide your personal details.
3. Choose your location area.
4. Select your preferred payment method. We accept:

• Cash on Delivery
• Credit and Debit Cards

In just a few easy steps, your order will be on its way! Once placed, you’ll receive an order confirmation email. Our team will process and dispatch your order within 24 hours. When we hand your package over to Aramex for delivery, you’ll get an email with your tracking number.

Delivery Timeline:

• Expect delivery within 4-5 business days.
• To ensure swift delivery, kindly respond promptly to any calls from Aramex delivery agents.

Need Help with Your Order?
We’re here to make your shopping experience effortless! Reach out via:

• Call or WhatsApp: 0722901901
• Direct Message: Facebook or Instagram
• Email: support@mondy78.com

Have a cancellation request? Contact us using the details above within 5hrs and provide your order number (MO number from your confirmation email). Please note that once an order is dispatched, cancellation may not be possible.

Payment Options

• Card or Cash on Delivery

Island-Wide Delivery

• Fee: Rs. 300/-
• Delivery Time: 3-5 Business Days

Our courier will call you to confirm delivery address and your availability. After three unsuccessful contact or delivery attempts, your order will be returned to us. Redelivery is possible for a fee of Rs. 600, payable as Cash on Delivery.

Payment Options

• Card only

Worldwide Delivery

• Fee: Calculated at checkout
• Delivery Time: Up to 14 Business Days

We ship globally with Aramex Air! Shipping fees are calculated based on your country and package weight. Kindly note that we cannot deliver to military bases or PO Boxes. Also, customs fees and taxes may apply, and these are beyond our control. Please research your country’s import regulations to prepare for potential charges. While we will do our best to ensure no issues arise, any customs duties and taxes are your responsibility.

Changed your mind or picked the wrong size? Reach out via DM or email at support@mondy78.com. We’re happy to assist with exchanges for a fee of Rs. 600, covering both pick-up and redelivery.

Exchange Conditions

You can exchange within 7 days if:

• The item is in its original condition: unworn, unwashed, and with all tags attached.
• It’s not damaged, altered, or soiled.
• The product wasn’t purchased on discount, during a sale, or as an exchange.
• You have the store receipt or order confirmation as proof of purchase.

Items purchased at our Flagship Store can only be exchanged in-store. Online purchases can be exchanged online or at the Flagship Store, except for those bought during online promotional sales.

Damaged Items

Inspect your order promptly upon arrival. If there are any defects, damages, or incorrect items, contact us immediately. We’ll arrange a complimentary replacement or offer an alternative product or voucher if the original item is unavailable. Note that we cannot accept returns for:

• Items not in original condition (e.g., damaged due to use or without tags)
• Sale or discounted items
• Handbags
• Jewelry and accessories
• Shoes