Placing Your Order is Simple:

1. Click the 'Buy It Now' button on the product page to start your purchase.
2. Provide your personal details.
3. Choose your location area.
4. Select your preferred payment method: We accept cash on delivery, credit, and debit cards.

In just a few easy steps, your order will be on its way to you.

Once your order is placed, an order confirmation will be sent to your email. Our team will process and dispatch your order within 24 hours. You'll receive an email containing the tracking number as soon as we hand it over to Aramex for delivery.

Expect delivery within 4-5 business days. To ensure swift processing, kindly respond promptly to any calls from our delivery agents.

We appreciate your cooperation in making your shopping experience seamless.

Absolutely! Allow us to assist you in placing your order. Reach out to us via:

• Call or WhatsApp: 0722901901
• Direct Message: Facebook or Instagram

We're here to make your shopping experience effortless. Just let us know, and we'll take care of the rest.

To cancel your order, please contact us through either of these convenient options:

• Call or WhatsApp: 0722901901
• Direct Message: Facebook or Instagram

Kindly provide your order number (MO number in order confirmation email).

Please note, once an order has been dispatched, cancellation may not be possible. We're here to assist you every step of the way.

Once your order is packed and departs from our office, an email containing a tracking number will be sent to you. This email will provide a link to the Aramex website (https://www.aramex.com/us/en) and you can track your order's journey. Stay informed every step of the way.

Regrettably, at the moment, we find it challenging to provide free shipping due to the existing delivery-related expenses. We're constantly working to enhance our services and explore options to provide you with the best value possible. Thank you for your understanding.

Delivery costs vary based on the recipient's location:

• Within Colombo: Rs. 200/-
• Suburb & Greater Areas: Rs. 300/-

For a smoother and quicker delivery experience, please be prepared to answer the call from our courier agent promptly. Timely communication helps expedite the process.

Efficient Island-Wide Delivery for Your Convenience

Our dedicated warehouse staff works tirelessly to ensure your goods are dispatched promptly, usually within 24 hours (excluding Sundays and poya days).

Once your order leaves our warehouse, we'll make sure to keep you updated by sending an e-mail with the Aramex Tracking Number.

Great news! We deliver to all addresses in Sri Lanka, so no matter where you are, we've got you covered. Just remember to provide us with a complete postal address, including the postcode, to ensure a smooth and accurate delivery.

While we understand the need for express delivery, at the moment, we are unable to offer this service. However, you can still expect your order to arrive in a reasonable timeframe of 3-5 days. We appreciate your patience and are confident that the quality of our products will make the wait worthwhile.

Please note that once a package has been shipped, we regret to inform you that we cannot accommodate changes to the delivery address. To facilitate any necessary address adjustments, we kindly ask you to reach out to us at 072901901 as soon as possible. Your prompt communication will allow us to assist you effectively with any changes needed.

Easy Exchanges: Your Satisfaction Matters

We're here to ensure your shopping experience is a delight. To qualify for an exchange, please ensure your item remains in its original condition – unworn, unused, and with tags intact. Please note that items purchased at a discounted rate or during promotional events are non-exchangeable.

You have a 7-day window from the receipt of your item to request an exchange. Should you wish to exchange due to size, color, or design preferences, kindly note that any applicable courier charges will be borne by you.

In the unfortunate event of a damaged item or an issue caused by our team, rest assured, we'll cover the expenses associated with delivering a replacement item to you.

Step 1: Begin the exchange process by getting in touch with us. You can reach out through any of the following channels:

• Email: support@mondy78.com
• WhatsApp: 0722901901
• Direct Message: Facebook or Instagram

Kindly provide your order number (MO****), and our team member will guide you through the necessary steps.

Step 2: Our team will furnish you with information regarding delivery costs and other relevant details. Once you're satisfied with these particulars, we'll proceed with the exchange.

Step 3: Repackage the item, with the tags and bills, in its original packaging and seal it securely.

Step 4: Hand over the package to our designated courier agent.

Step 5: Sit back and relax! Your new item will be swiftly delivered to your doorstep via courier. You can settle the pre-agreed amount as Cash on Delivery (COD).

We're committed to making your exchange experience seamless and hassle-free. Should you need any assistance along the way, our team is here to guide you.

Certainly, you have the option to exchange your online purchase at our Dharmapala MW outlet. Kindly remember to bring along your order confirmation email for a smooth exchange process.

Please note that the exchange item must be in original condition – unworn, unused, and with tags intact. Please note that items purchased at a discounted rate or during promotional events are non-exchangeable.

Upon receiving your order, we kindly request you to inspect it promptly. Should you discover any defects, damages, or receive an incorrect item, please reach out to us without delay. We're here to promptly assess and address the matter.

In case an item displays defects or damage, rest assured, we will arrange for a complimentary replacement to be sent your way. In the event the specific item is unavailable, you have the choice of selecting an alternative item of equal value or opting for a voucher/credit note.

Your satisfaction is of utmost importance to us, and we're committed to resolving any issues that may arise. Please don't hesitate to contact us if you encounter any concerns.

1. Items not in the original condition (ex: Damaged items, items without tags)

2. Sale/ Discounted items

3. Handbags

4. Jewellery & Accessories

5. Shoes

Though our roots are in Sri Lanka, our aspirations know no boundaries – we aspire to deliver to ladies across the globe.

At checkout, you'll discover a dropdown menu listing the countries we currently serve. If you don't spot your country on the list, fret not! Our reach often extends beyond this selection. Feel free to get in touch with us and we'll gladly verify the possibility of delivery to your location.

It's important to note that certain countries impose additional customs fees and taxes, beyond our jurisdiction. While this is beyond our control, we want you to be well-prepared.

We encourage you to research your country's import regulations to familiarize yourself with potential duties or taxes, ensuring a smooth and informed shopping experience.

In instances where your order incurs customs duties and taxes, it is your responsibility to settle these charges. Kindly be aware that any Customs, Duties, and Taxes associated with your order must be paid by you.

We believe in transparency and want to ensure your shopping journey is free from unexpected surprises. Your understanding and cooperation are greatly appreciated.

Our commitment is to swiftly send out all orders, usually within the next business day, except on weekends. Please note that during sale and holiday periods, the dispatch process may take up to 48 hours. We sincerely apologize for any inconvenience this might cause.

Once your order is meticulously packed and departs our premises, an email containing a tracking number will be sent your way. Should you not receive this email, kindly reach out to us for prompt assistance.

We strive to bring your order to your doorstep within 3 weeks. However, please understand that once we hand it over to Aramex, our trusted delivery partner, the timeline is beyond our control. However, please feel free to check in with us if the delivery is delayed and we will do our utmost to ensure speedy delivery.

We understand that situations may arise where a refund is necessary, albeit under special circumstances. It's important to note that refunds are not typically offered unless in exceptional cases.

If a refund is indeed approved, rest assured that the transaction will reflect in your bank account within 3 to 5 working days from the approval date.

We kindly request that you return the product to us in complete resalable condition. Please be aware that should the item not meet this criteria, we reserve the right to decline a refund or exchange.

Your understanding is valued, and we aim to handle such cases with utmost care and fairness. Please reach out if you have any queries or require further assistance regarding refunds.