Not happy with the item you received? We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
1. How do I proceed with an exchange?
To start an exchange, you can contact us at firstname.lastname@example.org or inbox us via Facebook. One of our agent will be happy to assist you with instructions in how to process.
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To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. How we process an exchange?
Step 1 - Make sure the item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Step 2 - Prepare the package back to its original condition and seal it.
Step 3- Hand over to our courier agent
If you need any help with this process please do contact us at email@example.com or 0722901901.
4. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. What items are not exchangeable
- Items not in the original condition (ex: Damaged items, items with dirt/makeup/patches)
- Sale/ Discounted items
- Jewellery & Accessories
You can always contact us for any return question at firstname.lastname@example.org